Effective Date: January 1, 2026
At Emergency Medical Doctor Services (EMDS), we are committed to protecting your privacy and maintaining the absolute confidentiality of your health information. This policy explains how we collect, use, and safeguard your data across our telehealth platform in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
1. Information We Collect
We collect only the information necessary to provide you with safe, effective, and personalized medical care:
- Personal Identifiers: Legal name, date of birth, email address, phone number, and mailing address.
- Health Information: Medical history, current symptoms, medications, and lab results shared during virtual consultations.
- Payment Data: Billing information is processed through secure, PCI-compliant third-party providers. We do not store full credit card details on our servers.
- Technical Data: IP address and browser type for security monitoring and site optimization.
2. How We Use Your Information
Your information is used strictly for clinical and administrative purposes:
- Providing medical consultations and customized treatment plans.
- Facilitating prescription fulfillment and diagnostic lab orders.
- Enhanced Privacy: As a self-pay practice, we do not share your medical records with health insurance companies without your explicit written consent.
- Compliance with state and federal legal and regulatory requirements.
3. HIPAA & Data Security
As a telehealth provider, your Protected Health Information (PHI) is handled with the highest security standards:
- Encryption: All video consultations and digital communications are end-to-end encrypted.
- Access Control: Access to your records is strictly limited to the licensed medical professionals involved in your care.
- No Third-Party Selling: We never sell, rent, or trade your personal or health information to third parties for marketing purposes.
4. Your Rights
Under federal law, you have the following rights regarding your health information:
- Access: You may request a digital copy of your medical records at any time.
- Corrections: You may request that we amend inaccurate or incomplete health information.
- Accounting of Disclosures: You may request a history of how your information has been shared for treatment or billing.
- Complaints: You have the right to file a complaint with us or the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
5. Contact Us
For questions regarding this policy, to exercise your rights, or to reach our Privacy Officer, please contact us at:
Emergency Medical Doctor Services (EMDS) Email: Phone: +1 (713) 910-0000 Website: https://emdstelehealth.com/
